Products manufactured by Outland carry a lifetime warranty against defects in workmanship and materials to the original owner. Warrantied products will be replaced, repaired or refunded at our discretion. Outland does not warranty products against normal wear and tear, unauthorized modifications or repair, improper use, improper maintenance, negligence, throwing, or if the product is used for a purpose for which it is not intended. We understand that our tools are often used under exceptional circumstances and will review problems on a case-by-case basis.
How to Make a Warranty Claim:
If your Outland product has a manufacturing defect, please send it to us for evaluation according to these instructions:
1. Email us at firstname.lastname@example.org or call us at (603) 676-6300 to obtain a return authorization number (RA#). If you have the capability, please e-mail us a photo of the defect.
2. Pack the product in a sturdy cardboard box. Write the RA# on the outside of the box and include complete contact information, RA# and proof of purchase inside the box.
3. Use a carrier that can provide tracking and insurance for your package. We are not responsible for lost or damaged packages. Ship to:
Outland Equipment Inc.
9 Remington Road
Mont Vernon, NH 03057
Charges for shipping and insuring packages to Outland are the customer’s responsibility. Outland will ship the warranty product back to the customer free of charge. International customs fees to and from Outland are the customer’s responsibility. If the customer prefers expedited shipping, he/she will be responsible for the extra cost over and above the cost of standard delivery.